General Moving Vanlines Privacy Policy

Last Updated: December 21, 2024

This Privacy Policy describes how General Moving Vanlines (“we,” “us,” or “our”), a licensed interstate household goods broker (USDOT #3774039), collects, uses, and protects your personal information when you use our website (the “Website”) or engage our services. As a broker, we arrange for the transportation of household goods by FMCSA-authorized motor carriers (“Carriers”) but do not directly perform the transportation itself. We are committed to protecting your privacy and complying with applicable data protection laws, including the Gramm-Leach-Bliley Act (GLBA) and relevant state laws.

1. Information Collection

We collect information from you in several ways:

• Information You Provide Directly: This includes information you provide when using our Website, requesting a quote, booking a move, or communicating with us. This may include:

• Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, social security number (in limited circumstances, such as for background checks for specialized services), and other contact information.
• Move-Related Information: Origin and destination addresses, moving dates, inventory lists, special handling requirements, insurance information, and payment information.

• Information Collected Automatically: When you use our Website, we may automatically collect certain information about your device and usage, including:

• Log Data: IP address, browser type, operating system, referring website, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic.1 See Section 8 for more details.

• Information from Third Parties: We may receive information about you from third parties, such as credit reporting agencies (with your consent) for payment processing or background checks (where applicable).

2. Use of Information

We use the collected information for the following purposes:

• Providing Services: To process your move requests, coordinate with Carriers, provide quotes, manage bookings, communicate with you about your move, and provide customer support. This includes sharing your information with the selected Carrier to facilitate the transportation of your goods.
• Improving Our Services: To analyze website usage, personalize content, improve website functionality, and develop new services.
• Marketing and Communication: To send you promotional materials, newsletters, and other marketing communications (with your consent, where required by law).2 You may opt out of these communications at any time (see Section 3.2).
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including those related to transportation brokerage and consumer protection. This includes compliance with FMCSA regulations regarding broker responsibilities.
• Security and Fraud Prevention: To protect our Website and services from fraud, abuse, and unauthorized access.

3. Information Sharing

We may share your information with the following parties:

• Carriers: We will share your move-related information and necessary PII with the Carrier selected to transport your goods. This is essential for the performance of the moving services. We ensure that Carriers understand their obligation to protect your information.
• Third-Party Service Providers: We may engage third-party service providers to assist us with various functions, such as payment processing, website hosting, email marketing, and data analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required by law, court order, or government request, or to protect our rights or the rights of others. This includes cooperation with law enforcement and regulatory agencies, such as the FMCSA.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.3

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.4

4. Your Rights and Choices

• Access and Correction: You have the right to access the personal information we hold about you and request corrections to any inaccuracies.5
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.6
• Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link7 in our emails or contacting us directly.8
• Do Not Track: Our Website may not respond to “Do Not Track” signals from your browser. However, you can manage cookies through your browser settings (see Section 8).

To exercise these rights, please contact us using the information in Section 6.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.9 These measures include:

• Data Encryption: We use encryption technologies, such as SSL, to protect sensitive information during transmission.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Physical Security: We maintain physical security measures to protect our data centers and servers.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.10

6. Contact Information

General Moving Vanlines 8136 Monticello Avenue, Skokie, IL, USA (888) 503-8350 Email: info@generalmovingvanlines.com

7. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information11 from children under 13.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes, including:

• Essential Cookies: These cookies are necessary for the12 Website to function properly.
• Performance Cookies: These cookies help13 us analyze website usage and improve performance.
• Functionality Cookies: These cookies allow the Website to remember your preferences.
• Targeting Cookies: These cookies may be used to deliver targeted advertising.

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.14

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and encourage you to review15 it periodically.16

10. Governing Law

This Privacy Policy is governed by the laws of the State of Illinois and applicable federal law.

This revised version includes more detail, legal terms relevant to a household goods broker (like FMCSA, USDOT, GLBA), and addresses data security more comprehensively. Remember to consult with legal counsel to ensure your privacy policy fully complies with all applicable laws and regulations.